1. What browsers should I use for online courses?
   We recommend Chrome, Firefox, or Safari. Microsoft Edge and Internet Explorer do not work as well. Be sure to turn off pop-up blockers and enable Flash. For more assistance, visit STARS Technical Support FAQ or submit a SNOW ticket.
2. How do I sign up for an online course?
   First, log into AXESS, http://axess.stanford.edu. Then click on STARS from the toolbar. From the left side of the dropdown menu, click on “CATALOG”. Follow the links to search for a particular class, or to browse the catalog. Use the instructions in STARS to enroll in a class or classes.
3. Axess won’t let me get in. It is not accepting my SUNet ID.
   It takes up to 24 hours for a new or newly reactivated SUNet ID to be recognized by Axess. Might your SUNet ID be new or just reactivated? If so, please wait until tomorrow. Otherwise, please submit a SNOW ticket for assistance. 
4. How do I restart an online course that I got part of the way through but had to leave before I could finish?
   You can’t use the same method to re-launch a class that you used to enroll and launch. STARS only allows 1 registration per class, until finished. To return to the class, log into AXESS, http://axess.stanford.edu, go to your All Learning page, and click on the green “launch” tab next to the course title.
5. Are there any limits as to how long I can do an online class in one sitting?
   Please do not leave your course window open for more than three hours. If you leave it open longer, completion may not record properly in STARS. If you continue to take the course after three hours, please close the course browser window and re-launch the course using the instructions described in #9 above.

AED, CPR, and First Aid Classes

1. How often do you offer the AED, CPR, and First Aid course?
   We do our best to provide multiple AED, CPR, and First Aid classes throughout the year. Please check STARS periodically for class availability. The course code is EHS-1300.
2. What does it cost to enroll in the AED/CPR/First Aid course?
   The class cost will be listed in the class details. All classes are STAP fund eligible or you may use a PTA.

Ergonomics Computer Workstation (EHS-3400)

1. What do I need to do to get partial reimbursement for ergonomic equipment?
   The EH&S Ergonomics Program webpage has information on training, evaluation, and purchasing equipment for your on-campus and/or home office. Review the information on this page. You need to take the online Ergonomics Computer Workstation course and complete an ergonomic self evaluation if you have not already done so already.
2. I’m having trouble enrolling  in the Computer Workstation Ergonomics course. Any suggestions?
   

   Use this link to enroll in EHS-3400 Computer Workstation Ergonomics. Click on the ” Launch ” button, and then click “Launch” again on the next page to start the training. It is approximately 30 minutes long. If you still have trouble enrolling and/or launching the training, please submit a SNOW ticket for assistance.

3. I want to visit the Ergonomics Showroom at EH&S. What do I do?
   Submit an Ergonomics Services Request
4. I was notified that I need to take the BBP refresher. What do I do?
   You will have 60 days to complete the EHS-PROG-1601 Bloodborne Pathogens (BBP) refresher before your certification expires. If your certification has expired, you must enroll in the initial course (EHS-PROG-1600) again. Click here to complete the refresher course.